Mr. Gerasimos Triantafyllas is a pharmacist and founder of ofarmakopoiosmou.gr, the first and largest Online Pharmacy of our nation, which began his exercise in 2012, aiming to turn out to be one of the best on-line well being and wonder advisor
. ] The purpose of his founder was to supply the shopper the arrogance and confidence he would really feel in a physical retailer, buying every little thing he cared for and having a pharmacist at his aspect with a person of confidence. In the interview given by Mr. Triantafyllas, he talks concerning the creation and the imaginative and prescient of his most essential challenge
When was your first contact with the pharmacies?
Since I keep in mind myself, I’ve reminiscences from the pharmacy. Each my mother and father are pharmacists, so I used to be in a pharmacy from a toddler and I needed to mix up with the work of the bench. There are few pharmacy clients who keep in mind me to ask them “how can I provide help to?” I feel that, in come what may, this career had gone into my DNA.
In the midst of the deep financial crisis that struck Greece I was considering what I might do to help my pharmacy to manage, to face up to these troublesome circumstances we experienced. I thought-about the solution of the electronic pharmacy, as this may permit my enterprise to develop targeted throughout Greece and the world by overcoming the geographical obstacles. At the moment, it was the interval when the web pharmacy made its appearance in Greece timidly and we noticed it as a chance, as a check. Naturally, then, nor did I have any concept what this selection would entail, and how a lot effort, power, time, information, and funding would require on my part. I found all this in the course of.
Is it true that the Greeks are choosing now more on-line pharmacies and what is it that takes them away from conventional techniques
It is true that the conduct of Greek shoppers has modified in recent times, it is enough to contemplate that Greece is the fourth country on the planet when it comes to the expansion fee of e-commerce. Especially for e-pharmacies the growth fee is even higher, which exhibits that increasingly more individuals are selecting them to satisfy their wants in a mess of product categories. In line with analysis, an important reasons for pushing them into electronic pharmacies are one of the best prices, the potential for direct comparability of products, the variety of products that aren’t easily present in pure pharmacies, but in addition an important issue, the shortage of time. In fact digital pharmacies usually are not allowed to sell medicine and this is crucial purpose that all of us will continue to wish and cherish the pure pharmacies
What’s the response of the customer thus far
After 6 years of dealing with e-commerce I perceive that what shoppers most respect is seriousness, consistency and accountability. They perceive and understand opportunistic efforts, in fact they exploit them, but they by no means stay trustworthy to those that don’t earn their trust in hassle. It is important to respect your clients and to be consistent both in supply occasions and in a legitimate and complete presentation of your merchandise, in fact the before and after gross sales providers are providers which are appreciated. Yet what is putting is the maturing of the buyer, both in the best way he seeks and ends in what he’ll purchase, but in addition in the mode of cost he chooses, and increasingly select solely those online stores that guarantee security of their transactions and subsequently we see a large improve in the selection of pay as you go but in addition of bank card in recent times. Another reality that can not be observed is that buyers at the moment are quite mature to pay nice attention not solely to the purchase prices of the merchandise they choose but in addition to the other fees similar to the price of transport and the fee for the cash cost and take them very critically before they make their remaining selection.
What is the range of merchandise that the location provides
Ofarmakopoiosmou.gr at present has greater than 22,000 codes and might be the e-pharmacy with the widest range of merchandise in Greece
Why do you favor to decide on fromirarmakopoiosmou.gr and not to go to the pharmacy in your neighborhood
At ofarmakopoiosmou.gr you’ll discover every little thing you need in your private care and well being and products for care of the whole household. Meals dietary supplements, cosmetics, make-up merchandise, baby products, athletic merchandise, electrical appliances, oral hygiene merchandise, incontinence and tremendous market merchandise are a number of the product categories that one can find in us, in fact on the most advantageous prices and with a click on his door.
What is your opinion ofarmakopoiosmou.gr from other comparable e-shops?
Ofarmakopoiosmou.gr has proved to not be simply one other online pharmacy all they have to offer are good prices and presents. What I have been making an attempt to inspire from the start is that we exist to satisfy the needs of the individuals we’d like and because of this I make investments all of the years within the specialized employees who will have the ability to advise responsibly and provide options. Our view is customer-centric and subsequently we never stop creating and providing new providers, but in addition simpler and extra snug navigating the location so that everybody can effortlessly discover and buy what they need. On a regular basis we look for methods to get closer to our clients and take heed to their needs, however even their difficulties and complaints to enhance and evolve. But what everybody want to take into consideration for ofarmakopoiosmou.gr is that it isn’t an inanimate and remote digital buying surroundings however a dwelling organism that exists and is activated to satisfy their needs and has goals, objectives, social sensitivities, hope and soul, the soul of all those who labored and work for the ofarmakopoiosmou.gr
How necessary is the current funding of software and amenities that you’ve completed for the right service of your clients
It’s true that the world trusts and faithfully follows the ofarmakopoiosmou .gr because the beginning of its course. This reality made us really feel obliged to offer them the absolute best. We’ve got been learning for a very long time the alternatives we had and we concluded that it was essential to make an enormous investment in each trendy amenities and state-of-the-art software program. So now we’ve got 2,000 sq. M. so as to optimally store the merchandise we’re shifting and software program packages that permit us to implement all the logistics procedures required for the right and environment friendly management of such a big code as ours. I know we’re the primary within the subject of e-pharmacy that we have now made such a big investment and I feel that our selection will make us whitewashed as it can enormously improve the service of our clients by additional decreasing the supply time of their order, making a nearly unmistakable image of our precise stocks and making certain high quality and wonderful product upkeep
How necessary is it so that you can talk instantly and create a relationship of trust with the client
As I stated, the satisfaction of our shopper is for us the start and the top of all our efforts. Our pure pharmacy has taught us for many years how an important factor is to speak and construct trust relationships with individuals who choose us to assist them find a answer to their drawback. This is our philosophy and our digital pharmacy and we attempt to comply with it utilizing all the out there signifies that will deliver us closer to the people who select us. So, we by no means stop opening channels of communication, akin to our name middle that runs from 8am to 8pm on a regular basis, our emails which might be open to each question to the audience, Messenger chat where we will we accept and respond to their queries at any time, but we also have evaluation methods by way of which we give them every alternative to precise their satisfaction or grievance and to assist us enhance
Supply occasions in Greece are within 1-2 business days if it isn’t an inaccessible space for Europe 1-5 enterprise days and out of doors Europe 1-7 business days. In fact, we have now to say the service that we’ve only for the expeditions in Attica, which known as Categorical Delivery, and if one chooses it, it will probably take its order in 3 hours! What’s your imaginative and prescient?
My vision is ofarmakopoiosmou.gr, a state-of-the-art online pharmacy, to create relationships of belief with those that choose it and to make life simpler and more pleasurable for themselves and their family members day-after-day they move
Mr. Gerasimos Triantafyllas, having made the most important funding in pharmacies up to now in Greece, has created the web retailer ofarmakopoiosmou.gr which is in full readiness to develop into and “Your Pharmacist”, your personal counselor and your favorite vacation spot the place you possibly can simply and easily get hold of all the required products for you and your loved ones
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